Customer experience manager Jobs in Berlin

Flybaby makes baby carriers that parents and babies actually love. We're a small, passionate team in Berlin building a brand that stands for movement, freedom, and the joy of keeping your little one close. We're growing fast and looking for a motivated working student to jump in and own a broad mix of responsibilities across customer experience, influencer marketing, offline activations, and project management.

This is a hands-on role with real ownership. You won't be fetching coffee – you'll be directly shaping how our customers feel about Flybaby and helping us build a community around the brand.

Aufgaben

Customer Service & Community

• Manage and respond to incoming customer service tickets via email and chat, ensuring a warm, helpful, and on-brand experience
• Triage and escalate issues where needed, helping to build and maintain a library of response templates
• Track recurring issues and feedback themes, and report insights to the team to inform product and content decisions
• Support customers with product questions, fit advice, and order-related enquiries

Influencer Research & Outreach

• Identify and research potential influencer and creator partners across Instagram, TikTok, and YouTube, with a focus on parenting, baby-wearing, and lifestyle niches
• Build and maintain a structured influencer database including audience data, engagement metrics, past collaborations, and contact details
• Support initial outreach and relationship-building with creators, coordinating gifting and seeding campaigns

Offline Marketing & Events

• Support the planning and execution of offline marketing activities including baby fairs, retail partnerships, community events and flyers, postcards and other info material
• Help coordinate logistics for event appearances – materials, samples, booth setup, and on-the-ground support
• Research relevant events, markets, and local partnership opportunities in key cities

Marketing Project Management

• Support the Head of Marketing & Brand in coordinating ongoing campaigns, product launches, and cross-functional marketing projects
• Maintain project trackers and timelines, ensuring tasks and deadlines are clearly communicated and followed up on
• Assist with content calendar management, briefing, and asset coordination across channels

Qualifikation

What We're Looking For

• Currently enrolled in a degree in Marketing, Communications, Business, or a related field
• Excellent written German and English – you'll be writing customer-facing copy and outreach messages
• Highly organised with strong attention to detail; comfortable managing multiple tasks at once
• A natural communicator who is empathetic, proactive, and solution-oriented
• Comfortable working in tools like Trello, Office Suite, AI tools – and quick to learn new platforms
• Genuine interest in the parenting, family, fashion or lifestyle space is a big plus
• Prior experience in customer service, influencer marketing, or project coordination is welcome but not required – we care more about attitude and drive

Benefits

What We Offer

• 20 hours/week with flexible scheduling around your studies
• A genuine ownership role with real responsibilities from day one
• A small, collaborative team where your contributions are visible and valued
• Based in Berlin with hybrid flexibility
• The chance to grow with a brand at an exciting stage of its journey

How to Apply

Send us a short cover note telling us why you're excited about this role and what you'd bring to the Flybaby team, along with your CV. We don't need a formal letter – just tell us who you are and what drives you.

Flybaby is an equal opportunity employer. We welcome applications from people of all backgrounds.

Flybaby GmbH ist ein Berliner Unternehmen für hochwertige Baby-, und Familienprodukte. Wir entwickeln und vertreiben designorientierte, ergonomische und nachhaltige Essentials wie ultraleichte Babytragen.